Privacy Policy

Welcome to NeckStash (the "Site", "we", "us", or "our"). This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, interact with our services, or make purchases from neckstash.com (collectively, the "Services"). The terms "You" and "Your" refer to any user of our Services, whether a customer, website visitor, or an individual whose information is collected under this policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you disagree with this policy, please refrain from using our Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on the Site with the revised "Last Updated" date.

How We Collect and Use Your Personal Information

To provide our Services effectively, we collect and have collected personal information over the past 12 months from various sources. The specific information collected depends on how you interact with our Site.

General Uses of Personal Information

We may use your information to:

  • Communicate with you
  • Provide and fulfill Services
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect the rights and security of our Services and users

What Personal Information We Collect

The personal information we collect varies based on your interactions with us. Personal information refers to data that identifies, describes, or can be linked to you. Below are the categories and examples of information we collect:

1. Information You Provide Directly

This includes details you provide to us, such as:

  • Contact Information: Name, email address, phone number, and shipping/billing address
  • Account Information: Username and password (if applicable)
  • Payment Information: Credit card details or other payment-related data
  • Feedback and Correspondence: Responses to surveys, reviews, or customer support inquiries

2. Information Collected Automatically

When you interact with our Site, we collect information automatically through:

  • Cookies and Tracking Technologies: To enhance your browsing experience and analyze traffic
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent, and links clicked

Third-Party Sharing and Cookies

We may share your data with:

  • Service providers (e.g., payment processors, hosting providers)
  • Analytics and advertising partners (e.g., Google Analytics)
  • Legal authorities or as required by law

Personal Information We Collect

We collect various types of personal information to provide our services, enhance your experience, and communicate with you. Below is a list of the types of information we gather:

  • Basic Contact Information: Includes your name, address, phone number, and email address.
  • Order Details: Includes your name, billing and shipping address, payment confirmation, email address, and phone number associated with your orders.
  • Account Information: Includes your username, password, and answers to security questions for account management.
  • Shopping Preferences: Includes information on items you view, add to your cart, or wishlist.
  • Customer Support Data: Includes the information you provide when contacting us for support, such as messages sent through our services.

Certain features of our services may require you to provide specific personal information. Although you can choose not to provide such information, please be aware that doing so may limit your ability to access or use certain features.

Information Collected Through Cookies

We may automatically collect certain usage data when you interact with our services. This data is gathered using cookies, pixels, and similar technologies. Usage data may include details about your device, browser type, network connection, IP address, and interaction with the services.

Information We Obtain from Third Parties

We may receive personal information about you from third-party vendors and service providers who collect data on our behalf, such as:

  • Service Providers: Companies that help us operate the site and services, such as Shopify.
  • Payment Processors: Vendors that collect payment information (e.g., credit card details, billing address) to process your transactions.
  • Tracking and Analytics Partners: When you interact with our site, emails, or advertisements, we or our partners may collect certain information via tracking technologies such as cookies or pixels.

Any third-party information we obtain will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data or their policies. Please see the section on Third-Party Websites and Links for more details.

How We Use Your Personal Information

We use your personal information in the following ways:

  • Service Delivery: To fulfill your orders, process payments, manage your account, arrange shipping, and handle returns and exchanges.
  • Marketing & Advertising: To send promotional materials, tailor advertisements, and improve your user experience.
  • Security & Fraud Prevention: To detect and prevent fraudulent or malicious activities.
  • Communication: To respond to inquiries and provide customer support.

Cookies

We use cookies to improve site performance and enhance user experience. Cookies help us remember preferences, run analytics, and personalize interactions. While most browsers automatically accept cookies, you can configure your browser settings to reject or delete them. Please note that doing so may impact the functionality of some services on the site.

For more details about the cookies used by Shopify, please refer to Shopify's Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, such as:

  • Service Providers: To manage IT, data analytics, payment processing, customer support, shipping, etc.
  • Business and Marketing Partners: Including those who support personalized advertising and marketing services.
  • Legal Compliance: In connection with a business transaction, or when required by law to comply with legal obligations, such as subpoenas or search warrants.

We may also disclose your personal information in connection with business transactions such as mergers, acquisitions, or bankruptcy proceedings.

User-Generated Content

Our services may allow you to submit reviews or other content. Please be aware that content posted publicly is accessible by anyone and may be shared or misused by third parties. We are not responsible for the privacy or security of information that you choose to make public.

Third-Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. When you visit these sites, we encourage you to review their privacy policies.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

Security and Retention of Information

While we use reasonable security measures to protect your information, please note that no system is completely secure. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request details of the personal information we hold about you.
  • Deletion: Request deletion of your personal information.
  • Correction: Request corrections to inaccurate information.
  • Portability: Request a copy of your personal information or have it transferred to another provider.

You may also have the right to opt-out of the sale or sharing of your personal information, and withdraw consent for targeted advertising.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country in which you reside, including in the United States. We ensure that such transfers comply with applicable data protection laws.

Contact Information

If you have any questions about our privacy practices or wish to exercise your rights, please contact us at:

For customers in the EU and UK, we are the data controller of your personal information, and you may contact us with any concerns.